Terms of Use & Services

Last Updated: June 1, 2026

These Terms of Service (these "Terms") are a binding agreement between Fluint, Inc., a Delaware corporation ("Fluint," "we," "us"), and the individual or entity accessing or using the Services ("Customer," "you"). By creating an account, clicking to accept, or accessing or using the Services, you agree to these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to the organization.

PLEASE READ SECTION 15 CAREFULLY. IT CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER THAT AFFECT YOUR RIGHTS, ALONG WITH A 30-DAY RIGHT TO OPT OUT.

Enterprise agreements take precedence. If you or your organization has entered into a separate written agreement with Fluint — such as a Master Services Agreement, Order Form, Data Processing Agreement, or pilot agreement (collectively, an "Enterprise Agreement") — the Enterprise Agreement governs to the extent it conflicts with these Terms.

1. The Services

1.1 Description

Fluint provides a Revenue Engineering Platform, including: Agent, a managed AI sales assistant; Loop, a context engineering and revenue attribution layer (including the Loop MCP server); the Model API providing programmatic access to Olli Mesa and other Fluint models; and any other products, features, applications, APIs, tools, documentation, or services that Fluint makes available now or in the future (collectively, the "Services"). These Terms apply to all Services unless a specific Service is covered by separate or supplemental terms presented at the time of use, in which case those terms also apply to that Service.

1.2 Eligibility and business use

The Services are intended for business use by professionals. You must be at least 18 years old and use the Services only for business purposes, not for personal, family, or household purposes.

1.3 Accounts

You are responsible for your account credentials, for all activity under your account (including API keys), and for ensuring your users comply with these Terms. Keep your registration information accurate, and notify us promptly at security@fluint.io of any suspected unauthorized use.

1.4 Changes to the Services

The Services evolve continuously. We may modify, add, or discontinue features, provided that we will not materially reduce the core functionality of a paid subscription during its then-current term without notice and, where the reduction is material, an opportunity to terminate and receive a pro-rata refund of prepaid, unused fees for the affected Service.

2. Subscriptions, Fees, and Payment

2.1 Plans

The Services are offered under seat-based, usage-based (including credit-based), and combined subscription plans as described at the time of purchase or in an applicable order.

2.2 Fees and payment

You agree to pay all fees for your plan. Fees are stated and payable in U.S. dollars and, unless stated otherwise, are exclusive of taxes, which you are responsible for (other than taxes on Fluint's income). For self-serve purchases, you authorize us and our payment processor to charge your payment method for recurring subscription fees and applicable usage charges.

2.3 Automatic renewal

Subscriptions renew automatically for successive terms equal to your initial term unless you cancel before the end of the then-current term through your account settings or by written notice to hello@fluint.io. Cancellation takes effect at the end of the current term; you retain access through the end of the period you have paid for.

2.4 Refunds

Except as expressly stated in these Terms or required by applicable law, all fees are non-refundable, and unused credits or seats are not refunded or credited upon cancellation.

2.5 Price changes

We may change subscription pricing effective upon your next renewal by providing notice before the renewal date. If you do not agree to the new pricing, you may cancel before renewal.

2.6 Overdue amounts

Overdue amounts may accrue interest at 1.5% per month (or the maximum permitted by law, if less), and we may suspend the Services for accounts more than 15 days past due after notice.

3. Free Trials and Beta Features

We may offer free trials, free tiers, or alpha/beta/preview features ("Evaluation Services"). Evaluation Services are provided "AS IS," may be modified or discontinued at any time, may be subject to additional terms and usage limits, and are excluded from any availability or support commitments. At the end of a free trial, continued access may require a paid subscription.

4. Customer Content

4.1 Your ownership

As between the parties, you own all right, title, and interest in the data, documents, communications, prompts, and other materials that you or your users submit to, connect to, or store in the Services ("Customer Content"). Fluint acquires no ownership of Customer Content under these Terms.

4.2 License to Fluint to provide the Services

You grant Fluint a worldwide, non-exclusive license to host, copy, transmit, process, display, and create derivative technical artifacts (such as embeddings and indexes) of Customer Content as necessary to (a) provide, secure, and support the Services; (b) comply with law; and (c) exercise the rights in Section 4.4.

4.3 Your responsibilities

You represent and warrant that you have all rights and permissions necessary to submit Customer Content to the Services and to grant the licenses in this Section 4, including any notices or consents required from individuals whose personal data is included in Customer Content (for example, consents related to communications you connect to the Services). You will not submit Customer Content that is unlawful or that you lack rights to provide. Unless expressly agreed in writing with Fluint, you will not submit protected health information, payment card data, or other specially regulated data categories to the Services.

4.4 Use of data to train Fluint's in-house models

This section describes our training rights plainly. If you use the Services under a standard (non-enterprise) plan, you grant Fluint the right to use Customer Content and usage data from your account, in aggregated and de-identified form, to train, fine-tune, evaluate, and improve Fluint's proprietary in-house AI models (including Olli Mesa). Before such use, Fluint applies technical measures designed to remove or obscure information identifying individuals and specific customer organizations, and combines data across customers so that cross-customer patterns — not any single customer's content — inform the models.

Fluint does not: (a) sell Customer Content; (b) use Customer Content to train third-party or publicly available foundation models; or (c) use Customer Content for training where an Enterprise Agreement, DPA, or private or dedicated model deployment excludes such use — those agreements govern.

4.5 Usage data

Fluint may collect and use telemetry, diagnostic, performance, and usage data relating to the Services, and may use and disclose aggregated or de-identified data that does not identify you or any individual, for any lawful business purpose, including benchmarking and industry research, consistent with our Privacy Policy.

4.6 Data processing and security

Fluint maintains a security program that includes SOC 2 Type II attestation and ISO/IEC 27001-aligned controls, as further described in our security documentation. Each party will comply with the data protection laws applicable to it. Where Customer Content includes personal data subject to data protection laws, the Fluint Data Processing Agreement, published together with our Privacy Policy on our website (the "Fluint DPA"), is incorporated into these Terms by reference — unless you have executed a separate DPA with Fluint, in which case the executed DPA governs. Our security documentation and master subprocessor list are maintained in the Fluint Trust Center at https://app.vanta.com/fluint.io/trust/yey8utqedmkol775itjhze.

4.7 Data export and deletion

You may export Customer Content through the Services' functionality during your subscription. Following termination or expiration, we will make Customer Content available for export for 30 days upon request, after which we will delete it in the ordinary course, except for backup copies deleted on our standard schedule and records retained as required by law.

5. Outputs

5.1 Ownership of Outputs

The Services generate content, analyses, recommendations, and other results based on Customer Content and your instructions ("Outputs"). As between the parties and to the extent permitted by law, Fluint assigns to you its right, title, and interest, if any, in Outputs generated for you. You are responsible for your use of Outputs.

5.2 Nature of AI Outputs

Machine learning is probabilistic. Outputs may be inaccurate, incomplete, or unsuitable for your purposes, and may not be unique to you — similar or identical Outputs may be generated for other customers, and no exclusivity in Outputs is granted. You must evaluate Outputs for accuracy and appropriateness before relying on them or sending them to third parties, including using human review where Outputs inform consequential decisions. Outputs are not professional, legal, financial, or compliance advice.

6. Acceptable Use

You will not, and will not permit anyone to:

1. Use the Services in violation of applicable law, or to infringe, misappropriate, or violate anyone's rights, including intellectual property and privacy rights;
2. Use the Services to develop, train, improve, or benchmark any AI model or competing product or service, including by using Outputs as training data for models other than through features Fluint provides;
3. Reverse engineer, decompile, or attempt to discover the source code, models, weights, or underlying components of the Services, or attempt to extract training data from Fluint's models;
4. Circumvent usage limits, rate limits, metering, or security or access controls, or share credentials or API keys outside your organization;
5. Scrape, crawl, or harvest data from the Services except through documented APIs;
6. Use the Services to send spam or unlawful communications, to deceive or mislead recipients about the origin of communications, or to generate content that is defamatory, discriminatory, or unlawful;
7. Interfere with or disrupt the integrity or performance of the Services or third-party data contained within them; or
8. Resell, sublicense, or provide the Services to third parties as a service bureau, except as expressly permitted in writing by Fluint.

We may investigate suspected violations and may suspend access as described in Section 12.2.

7. Third-Party Services and Integrations

The Services interoperate with third-party products such as CRMs, email, calendar, and communication tools ("Third-Party Services"). By connecting a Third-Party Service, you authorize Fluint to access and exchange data with it on your behalf. Third-Party Services are governed by their own terms and privacy policies; Fluint does not control and is not responsible for Third-Party Services, and their availability or changes to their APIs may affect Service functionality without liability to Fluint.

8. Intellectual Property

Fluint and its licensors own the Services, including all software, models, model weights, interfaces, designs, documentation, and all improvements and derivatives, along with all associated intellectual property rights. Except for the limited rights expressly granted in these Terms, no rights are granted, whether by implication, estoppel, or otherwise. If you provide feedback, suggestions, or ideas about the Services, Fluint may use them without restriction or obligation, provided Fluint does not identify you as the source without permission.

9. Confidentiality

Each party may receive non-public information of the other party that is designated confidential or that reasonably should be understood as confidential ("Confidential Information"). Customer Content is your Confidential Information; the Services, model architecture, pricing, and non-public documentation are Fluint's. The receiving party will use Confidential Information only to perform under these Terms, protect it with at least reasonable care, and disclose it only to personnel and advisors with a need to know who are bound by confidentiality obligations. These obligations do not apply to information that is or becomes public without breach, was known without restriction, is independently developed, or is rightfully received from a third party. Disclosures required by law are permitted with reasonable prior notice where lawful. These obligations survive for three (3) years after termination, and indefinitely for trade secrets.

10. Warranties and Disclaimers

10.1 Mutual warranties

Each party represents that it has the legal power to enter into these Terms.

10.2 Disclaimer

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES, EVALUATION SERVICES, AND OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." FLUINT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. FLUINT DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT OUTPUTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR USE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

11. Indemnification

You will defend, indemnify, and hold harmless Fluint and its officers, directors, employees, and agents from and against any third-party claims, and resulting damages, liabilities, costs, and expenses (including reasonable attorneys' fees), arising from (a) Customer Content, including claims that Customer Content infringes or violates third-party rights or law; (b) your use of the Services or Outputs in violation of these Terms or applicable law; or (c) communications you send using the Services. Fluint will provide prompt notice of the claim and reasonable cooperation at your expense, and you may control the defense, provided you may not settle a claim imposing obligations on Fluint without its consent.

12. Term, Suspension, and Termination

12.1 Term

These Terms apply from your first acceptance or use of the Services and continue until all subscriptions expire or are terminated.

12.2 Suspension

Fluint may suspend access to the Services immediately if (a) your use poses a security risk to the Services or others, (b) your use materially violates Section 6, (c) your account is more than 15 days past due after notice, or (d) suspension is required by law. Fluint will use reasonable efforts to notify you and to limit the suspension in scope and duration.

12.3 Termination

Either party may terminate these Terms or an affected subscription for material breach uncured within 30 days of written notice, or immediately if the other party becomes insolvent. You may stop using the Services at any time; Section 2 governs fees and refunds. Fluint may terminate free accounts and Evaluation Services on 30 days' notice.

12.4 Effect of termination

Upon termination, your access rights end, and Section 4.7 governs Customer Content. Sections that by their nature should survive (including Sections 2 (for accrued fees), 4.5, 5, 8, 9, 10, 11, 13, 14, 15, and 16) survive termination.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO FLUINT IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY (OR ONE HUNDRED U.S. DOLLARS ($100) FOR FREE OR EVALUATION SERVICES). THE FOREGOING LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, YOUR INDEMNIFICATION OBLIGATIONS, EITHER PARTY'S BREACH OF SECTION 9, YOUR BREACH OF SECTION 6, OR LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW. THESE LIMITS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

14. Governing Law

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-laws principles, and the Federal Arbitration Act governs Section 15. Subject to Section 15, the state and federal courts located in Denver, Colorado will have exclusive jurisdiction over any disputes not subject to arbitration, and each party consents to their jurisdiction and venue.

15. Dispute Resolution; Binding Arbitration; Class Action Waiver

Please read this section carefully. It requires disputes to be resolved through binding individual arbitration rather than in court, subject to the exceptions and opt-out right below.

15.1 Informal resolution first

Before filing an arbitration or court claim, the party raising a dispute must send a written notice of dispute to the other party (hello@fluint.io for Fluint) describing the dispute and the relief sought, and the parties must attempt in good faith to resolve it for at least 60 days, including at least one individualized telephone or video conference if requested. This is a condition precedent to initiating arbitration or litigation, and applicable statutes of limitation are tolled during this period.

15.2 Binding arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services that is not resolved informally will be resolved by binding arbitration on an individual basis, administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (and, where applicable to individuals, its Consumer Arbitration Rules). The arbitration will be conducted in English by a single arbitrator, seated in Denver, Colorado, with the option of a remote hearing. The arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, or enforceability of this arbitration agreement, except that a court decides the enforceability of the class waiver in Section 15.4 and disputes about the batching process in Section 15.5. Judgment on the award may be entered in any court of competent jurisdiction. Each party bears its own attorneys' fees except where the applicable AAA rules or law provide otherwise, and fees and costs are allocated under the applicable AAA rules.

15.3 Exceptions

Either party may (a) bring an individual claim in small claims court if it qualifies, and (b) seek injunctive or other equitable relief in court to protect its intellectual property or Confidential Information or to address unauthorized access to the Services, without first engaging in the process above.

15.4 Class action and jury waiver

Both parties waive the right to a trial by jury and the right to participate in a class, collective, consolidated, or representative action. Disputes will be arbitrated only on an individual basis; the arbitrator may not consolidate claims of more than one party or preside over any form of class or representative proceeding. If this class waiver is found unenforceable as to a particular claim, that claim (and only that claim) must proceed in court, and the remainder in arbitration.

15.5 Mass filings

If 25 or more similar demands for arbitration are filed against Fluint by the same or coordinated counsel, the parties agree the demands will be resolved in staged batches under the AAA's applicable mass-arbitration procedures (or, if none apply, batches of up to 50 selected by counsel for each side, with the results informing good-faith global resolution discussions), before remaining demands may proceed.

15.6 Your right to opt out

You may opt out of this arbitration agreement and class waiver within 30 days of first accepting these Terms by emailing hello@fluint.io with the subject "Arbitration Opt-Out," including your name, organization, and account email. Opting out does not affect any other provision of these Terms.

15.7 Severability and survival

If any part of this Section 15 (other than the class waiver, addressed in 15.4) is found unenforceable, the remainder remains in effect. This Section survives termination of these Terms.

16. General

• Changes to these Terms. We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice (such as by email or in-product notice) before the changes take effect; changes apply prospectively, and material changes will not be applied retroactively. Your continued use of the Services after the effective date constitutes acceptance; if you do not agree, you must stop using the Services and may cancel, with a pro-rata refund of prepaid, unused fees for the remainder of the then-current term if the change materially and adversely affects you.
• Publicity. Fluint may identify you by name and logo as a customer in customer lists and marketing materials, consistent with your brand guidelines; you may opt out by written notice to hello@fluint.io.
• Export and sanctions. You will comply with applicable export control and sanctions laws and represent that you are not located in an embargoed jurisdiction or on any restricted-party list.
• U.S. Government use. The Services are "commercial computer software," and government users acquire only the rights granted to all customers under these Terms.
• Assignment. You may not assign these Terms without Fluint's prior written consent, except to a successor in a merger or sale of substantially all assets with notice to Fluint. Fluint may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
• Notices. Notices to Fluint must be sent to: Attn: Fluint, Inc., 1905 Sherman Street, Ste 200 #1793, Denver, CO 80203, with a copy by email to hello@fluint.io. We may provide notices to your account email or within the Services.
• Entire agreement; order of precedence. These Terms, together with any applicable Enterprise Agreement, DPA, order, and supplemental Service terms, are the entire agreement regarding the Services and supersede prior agreements on that subject. In case of conflict: (1) the Enterprise Agreement and executed DPA, (2) an applicable order, (3) supplemental Service terms, (4) these Terms.
• Waiver; severability. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary, and the rest remains in effect.
• Independent contractors. The parties are independent contractors; no partnership, joint venture, or agency is created.

17. Contact

Fluint, Inc. 1905 Sherman Street, Ste 200 #1793 Denver, CO 80203, USA

General inquiries:hello@fluint.ioPrivacy & Security Officer: Jon Crawley, CTO — security@fluint.io