We ensure buyers get the right deal done.

Creating beautiful work is how we let others know they're cherished and valued. We'll never give someone the insult of producing mediocre work.

The larger the decision, the louder the customer voice needs to be in the room. We feel customer pain, and everyone wants to fix it, not just “Customer Success.”

We work in small steps, learning through feedback as we go.

While forcing mechanisms can work in the short term, we draw energy and urgency from a more sustainable, internal source. You take responsibility for what needs doing — even if you weren't asked to do it.

We won't say to someone outside of the meeting, something we were unwilling to say to those inside the meeting. We speak directly, not behind closed doors.

Candor can be kind. We want to see each other at our best, so if we have an idea or feedback that will better one another, we care enough to share it.

It feels good to be noticed. We ensure everyone on our team feels seen, and we verbally appreciate the large and small things they do.

We let each other know if we're having an off day. We’re human, so if we can’t show up at 100%, we'll let our team members know, and trust there's plenty of grace for us.

We scope our work to help others understand if deadlines are achievable, and then we execute, execute, execute.